Refund policy

Refund Policy

At TiempoTrend, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we offer a straightforward refund process for eligible items. Please review the following guidelines carefully.

Eligibility for Refunds

Refunds are available for products purchased directly from TiempoTrend, including Smart Watches, Smart Rings, and Smart Glasses, under the following conditions:

  • The item is unused, in its original packaging, and in the same condition as received.
  • The refund request is made within 30 days of the delivery date.
  • The product is defective or damaged upon arrival.

Note: Personalized or custom items are not eligible for refunds unless they are defective.

How to Initiate a Refund

To request a refund, please contact our support team via email at [email protected] with the following information:

  • Your order number.
  • A detailed description of the issue or reason for the refund.
  • Photos or evidence if the product is defective or damaged.

Our team will review your request and respond within 3-5 business days with further instructions.

Refund Process

Once your refund is approved:

  • You will receive a return shipping label and instructions for sending the item back to us.
  • After we receive and inspect the returned product, we will process the refund to your original payment method.
  • Refunds may take 5-10 business days to appear in your account, depending on your payment provider.

Non-Refundable Items

The following are not eligible for refunds:

  • Items that have been used, altered, or damaged after delivery.
  • Products without original packaging or accessories.
  • Shipping costs and handling fees, unless the return is due to our error.

Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please initiate a refund for the original purchase and place a new order for the desired product.

Contact Us

If you have any questions about our refund policy, feel free to reach out to us at [email protected]. We are here to assist you.